Facolos Pickleball Warranty Policy
At Facolos Pickleball, we always prioritize product quality and customer experience. Our warranty policy is designed to protect the rights of customers who purchase and use genuine products from our official distribution system.
1. Warranty Coverage
We are committed to providing warranty service for all genuine Facolos Pickleball products in the following cases:
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Technical defects originating from the manufacturer.
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Production-related issues that affect the product’s function or aesthetics.
Note: The warranty applies only to products purchased through official Facolos Pickleball sales channels (including the official Website, Facebook Fanpage, TikTok Shop, Shopee, or authorized retailers).
2. Warranty Period
The warranty period is calculated from the date the customer receives the product. The specific duration may vary depending on the product type and will be stated on the product label or purchase invoice.
If no specific information is provided, the default warranty period is 90 days from the date of receipt for pickleball paddles and backpacks.
3. Cases Not Covered by Warranty
The warranty does not apply to products that:
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Are damaged due to improper use or failure to follow Facolos guidelines.
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Show signs of natural wear and tear over time.
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Are damaged due to impact, dropping, accidents, or improper transportation by third parties not affiliated with Facolos.
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Have been altered, repaired, or modified in any way by the customer or unauthorized parties.
4. Warranty Request Procedure
If you experience an issue and need to request warranty service, please follow these steps:
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Contact us through an official Facolos channel and describe the issue, including photos of the product.
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Provide proof of purchase, such as an invoice, order information, or a photo showing the product’s intact label/tag.
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Wait for a response from the Facolos support team, who will provide detailed instructions on how to return or exchange the product.
5. Contact Channels for Support
For consultation or quick assistance, please reach out to us via:
📩 Official Fanpage: Facolos Pickleball
Facolos Pickleball sincerely appreciates your trust and is committed to accompanying you throughout your energetic and stylish sports journey.