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At Facolos Pickleball, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our products, website, and official sales channels.
1. Purpose of Data Collection
We collect customer information to:
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Process orders, payments, and product deliveries.
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Provide customer care, warranty, and after-sales support.
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Improve product quality and customer experience.
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Send updates, promotional offers, or event information (only when you consent).
2. Type of Information Collected
Depending on the service you use, we may collect:
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Basic personal information: Full name, phone number, email address, shipping address.
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Transaction information: Order details, payment method, and delivery information.
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Technical information: IP address, browser type, cookies, and access data on our website (to enhance your browsing experience).
3. Scope of Use and Storage Duration
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Your personal information is used solely for purposes related to your shopping experience with Facolos Pickleball.
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Data will be securely stored on our system and retained only for as long as necessary to fulfill those purposes or as required by law.
4. Information Sharing and Disclosure
We do not sell, trade, or share customer information with third parties except in the following cases:
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When required by law or government authorities.
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When cooperating with trusted logistics or payment partners for order processing.
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When you provide explicit consent for data sharing.
All third parties receiving your data are bound by strict confidentiality agreements.
5. Data Security Measures
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include encryption, firewalls, and access controls within our system.
6. Customer Rights
You have the right to:
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Request access to, correction of, or deletion of your personal data.
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Withdraw consent for data usage at any time.
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Contact our customer service team for any privacy-related inquiries or concerns.
7. Contact Information
For questions or requests related to our Privacy Policy, please contact us through:
📩 Official Fanpage: Facolos Pickleball
📧 Email: marketing@facolos.com
Facolos Pickleball is committed to safeguarding your privacy and ensuring a safe, transparent, and enjoyable shopping experience for every customer.
